GroomSome
GroomSome
GroomSome — Pet Grooming Business Management Software
Last updated: August 26, 2026
1.1 “GroomSome”, “we”, “us”, or “our” refers to Cre8-it B.V., trading as GroomSome, registered with the Dutch Chamber of Commerce (KvK) under number 42147119, VAT NL869923651B01, with its place of business at Baron van Nagellstraat 136, 3771 LL Barneveld, the Netherlands.
1.2 “Service” means the GroomSome cloud-based software application (SaaS), accessible via web browser at my.groomsome.app and via the GroomSome mobile application, including all features, updates, and related support.
1.3 “User”, “you”, or “your” refers to the legal entity or natural person acting in the exercise of a profession or business that registers for and uses the Service.
1.4 “Customer Data” means all data entered into the Service by you, including but not limited to your clients’ names, contact details, pet information, appointment records, and notes.
1.5 “Agreement” means these Terms & Conditions together with the Privacy Policy and the Data Processing Agreement (DPA).
2.1 GroomSome provides a customer relationship management (CRM) tool designed exclusively for professional pet grooming businesses. The Service enables Users to manage appointments, customer information, pet profiles, and related business operations.
2.2 The Service is intended exclusively for business-to-business (B2B) use. By registering, you confirm that you are acting in the exercise of a profession or business (beroep of bedrijf) and not as a consumer within the meaning of Dutch or EU law.
2.3 We strive to provide continuous and reliable access to the Service but do not guarantee uninterrupted or error-free availability. We target a commercially reasonable uptime level. Planned maintenance will be announced at least 48 hours in advance where reasonably possible.
2.4 We may update, modify, or improve the Service from time to time. Material changes to core functionality will be communicated to Users in advance. We will not remove core features during an active paid subscription period without at least 30 days’ notice.
2.5 The Service is operated from the Netherlands. While the Service may be accessed worldwide, we make no representation that the Service or its features are appropriate, available, or lawful in every jurisdiction. You are responsible for ensuring that your use of the Service complies with the laws applicable to you in your own jurisdiction.
3.1 To use the Service, you must create an account. You represent that the information you provide during registration is accurate, complete, and relates to your professional grooming business.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
3.3 You must be at least 18 years of age and legally authorized to enter into binding agreements on behalf of the business that will use the Service.
4.1 The Service is offered under a subscription model. Details of available plans, pricing, and billing cycles are published on our website and within the application. All prices are exclusive of VAT (BTW) unless stated otherwise.
4.2 Payments are processed by Stripe (Stripe Payments Europe, Ltd.). We do not store payment card details. By subscribing, you authorize recurring payments according to the selected billing cycle.
4.3 Invoices are due upon receipt unless otherwise agreed. If payment is not received within 14 days of the due date, we reserve the right to suspend access to the Service after a written reminder with a reasonable additional period for payment.
4.4 We may adjust pricing with at least 30 days’ notice. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect. Any prepaid period will remain at the original price.
5.1 You agree to use the Service only for its intended purpose: managing your pet grooming business operations.
5.2 You shall not: (a) attempt to gain unauthorized access to the Service or its underlying systems; (b) use the Service to store or transmit malicious code; (c) use the Service in any manner that violates applicable law; (d) sublicense, resell, or share your account with unrelated third parties; (e) interfere with the Service’s performance or availability for other users; (f) reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service, except where permitted by mandatory law.
5.3 Sanctions and export control. You represent that you are not located in, or a resident of, a country or territory subject to comprehensive sanctions of the European Union, the Netherlands, or the United Nations, and that you are not listed on any applicable sanctions list. We may refuse registration, or suspend or terminate the Service, where this is required to comply with applicable sanctions or export control laws.
6.1 All intellectual property rights in the Service (including software, design, trademarks, and documentation) belong to GroomSome. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service for the duration of your subscription.
6.2 You retain all rights to your Customer Data. We claim no ownership over data you enter into the Service. We use your Customer Data only to provide the Service and, strictly to the extent expressly authorised in Article 2 of the DPA, to produce anonymous aggregated statistics that can no longer be related to you or to your clients, as further described in our Privacy Policy and DPA.
7.1 Our processing of personal data is governed by our Privacy Policy, which forms an integral part of this Agreement.
7.2 Where you enter personal data of your clients (pet owners) into the Service, you act as controller (verwerkingsverantwoordelijke) and we act as processor (verwerker) within the meaning of the GDPR. The Data Processing Agreement (verwerkersovereenkomst) governs this relationship and forms an integral part of this Agreement. By using the Service, you accept the DPA.
7.3 You are responsible for having a lawful basis to process your clients’ personal data and for informing them about your data processing activities. You warrant that your use of the Service, including the data you enter, complies with the GDPR and other applicable data protection laws.
7.4 Client communications. Where you use the Service to send messages to your clients (including SMS, WhatsApp, or email appointment reminders), you warrant that you have obtained any consent or permission required under the electronic communications, telemarketing, and anti-spam laws applicable to you and your clients (such as the EU ePrivacy rules, the US Telephone Consumer Protection Act (TCPA), and Canada’s Anti-Spam Legislation (CASL)), and that you will honour your clients’ opt-out requests. You will indemnify us against third-party claims, fines, and reasonable costs arising from messages sent at your direction without the required consent.
8.1 We maintain regular backups of the Service’s data as part of our operational procedures. However, we recommend that you periodically export your data using the Service’s built-in export features.
8.2 Upon termination of your account, we will make your Customer Data available for export for a period of 30 days. After this period, your data will be deleted in accordance with our Privacy Policy and data retention schedule, subject to any legal retention obligations.
8.3 Switching (EU Data Act). In accordance with Regulation (EU) 2023/2854 (the “Data Act”), you may at any time switch to another provider of the same service type, to on-premises infrastructure, or to multiple providers in parallel. You may terminate this Agreement for the purpose of switching by giving notice of no more than two (2) months. Following your notice, we will complete our switching support within a transitional period of thirty (30) days, or — where this is technically unfeasible — within an extended period we notify to you with reasons, together with ongoing service continuity during that period.
8.4 Exportable data. The data you are entitled to export comprises: (a) all Customer Data as described in Annex 1 of the DPA (client records, pet profiles, appointment history, notes, and related records you have entered or that have been generated for you in the Service); and (b) your account configuration data (services, pricing configuration, treatments, templates, and settings you have created). Exportable data excludes our software, trade secrets, and data protected by third-party intellectual property rights.
8.5 Format and charges. Exports are provided through the Service’s built-in export features in structured, commonly used, machine-readable formats (including XLSX and CSV). We charge no fees for switching, data export, or exit assistance.
8.6 Upon successful completion of a switch, your remaining contractual obligations are limited to charges accrued for Services actually provided; Article 8.2 (post-termination export window) and the deletion obligations in the DPA then apply.
9.1 Nothing in this Agreement excludes or limits our liability for damages caused by intent (opzet) or willful recklessness (bewuste roekeloosheid) on our part, or for death or personal injury attributable to us.
9.2 Subject to Article 9.1, our total aggregate liability for any and all claims arising out of or in connection with this Agreement and the use of the Service is limited to the total amount of fees actually paid by you for the Service in the twelve (12) months immediately preceding the first event giving rise to the claim, with a minimum of €500.
9.3 Subject to Article 9.1, we are not liable for indirect damages, including but not limited to: lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of data (except where caused by our gross negligence in performing our backup obligations), reputational damage, or any consequential or special damages.
9.4 You acknowledge that the Service fees reflect the allocation of risk set out in this Article 9 and that we would not be able to offer the Service at its current pricing without these limitations.
9.5 Any claim for damages must be submitted to us in writing within twelve (12) months after you became aware or should reasonably have become aware of the damage, failing which the claim lapses.
10.1 Neither party is liable for failure to perform its obligations if such failure results from circumstances beyond its reasonable control (overmacht), including but not limited to: failures of third-party hosting providers, internet infrastructure outages, DDoS attacks or other cyberattacks, power failures, natural disasters, pandemics, or government actions.
10.2 If a force majeure event lasts longer than 60 consecutive days, either party may terminate the Agreement in writing with immediate effect. In such case, we will provide a pro-rata refund for any prepaid but unused subscription period.
11.1 This Agreement is effective from the date of your registration and continues for the duration of your subscription.
11.2 You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refund is given for the remaining period unless otherwise required by law.
11.3 We may terminate or suspend your account if you materially breach these Terms, including violation of the acceptable use provisions in Article 5 or non-payment under Article 4.3. We will notify you in writing and, where the breach is remediable, give you 14 days to cure before termination takes effect.
11.4 Upon termination for any reason, Article 8 (data backup, portability, switching and exit) applies.
11.5 Articles 6 (Intellectual Property), 7 (Data and Privacy), 9 (Liability), and 13 (Governing Law) survive termination of this Agreement.
12.1 We may amend these Terms from time to time. We will notify you of material changes at least 30 days before they take effect, by email and/or in-app notification.
12.2 If you do not agree with the amended Terms, you may terminate your subscription before the changes take effect, in which case you will receive a pro-rata refund for any prepaid unused period. Continued use of the Service after the effective date constitutes acceptance of the amended Terms.
13.1 This Agreement is governed exclusively by the laws of the Netherlands.
13.2 Any disputes arising from or in connection with this Agreement will be submitted exclusively to the competent court in the district of Gelderland (Rechtbank Gelderland), the Netherlands.
14.1 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that achieves the intended economic effect as closely as possible.
14.2 Our failure to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision.
14.3 This Agreement, together with the Privacy Policy and the DPA, constitutes the entire agreement between you and us regarding the use of the Service and supersedes all prior agreements and understandings.
14.4 You may not assign this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, to an affiliate or in connection with a merger, acquisition, sale of assets, or corporate restructuring, provided that the assignee assumes all of our obligations under this Agreement. We will notify you of any such assignment; your termination rights under Article 11.2 remain unaffected.